Cadasio

Incident HistorySupport

Live Status\Incident History

October 20, 2025

Degraded

AWS Worldwide Incident / Designer (+3 More)

Affected services:DesignerInstructions OnlineWebsiteDashboard

  • Monitoring
    Oct 20, 2025, 8:00 AM UTC
    AWS have had a world wide outage. Whilst we havn't had any downtime, some users have had issues with certain operations. Unfortunatley, this is out of our control, we will have to wait for AWS to fix.
  • Resolved
    Oct 20, 2025, 9:54 AM UTC
    The few users who reported issues now say everything appears ok.

September 4, 2025

Degraded

Servers Under Heavy Load / Designer (+1 More)

Affected services:DesignerInstructions Online

  • Investigating
    Sep 4, 2025, 9:30 PM UTC
    A couple of users reported not being able to log in. Suspected time out.
  • Identified
    Sep 4, 2025, 9:45 PM UTC
    Sever under heavy load causing reducing performance. Servers Automatic adjustment started
  • Resolved
    Sep 4, 2025, 10:40 PM UTC
    Server load spike has returned to normal.
  • Resolved
    Sep 5, 2025, 9:30 AM UTC
    No further incidents since last time, marking as resolved

August 21, 2025

Outage

Site Unreachable / Website

  • Opened
    Aug 21, 2025, 6:12 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Aug 21, 2025, 6:21 PM UTC
    Issue resolved on monitor recovery.

October 4, 2024

Outage

Site Unreachable / Forum

  • Opened
    Oct 4, 2024, 10:46 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Oct 4, 2024, 11:15 AM UTC
    Issue resolved on monitor recovery.

August 14, 2024

Outage

Site Unreachable / Website

  • Opened
    Aug 14, 2024, 11:19 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Aug 14, 2024, 11:28 AM UTC
    Issue resolved on monitor recovery.

February 6, 2024

Outage

Site Unreachable / Website

  • Opened
    Feb 6, 2024, 9:35 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Feb 6, 2024, 9:44 PM UTC
    Issue resolved on monitor recovery.

August 10, 2023

Outage

Site Unreachable / Website

  • Opened
    Aug 10, 2023, 7:20 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Aug 10, 2023, 7:30 PM UTC
    Issue resolved on monitor recovery.

August 3, 2023

Outage

Site Unreachable / Website

  • Opened
    Aug 3, 2023, 9:55 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Aug 3, 2023, 9:56 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Aug 3, 2023, 10:01 PM UTC
    Issue re-opened on monitor failure.
  • Resolved
    Aug 3, 2023, 10:28 PM UTC
    Issue resolved on monitor recovery.
  • Unresolved
    Aug 3, 2023, 10:51 PM UTC
    Issue re-opened on monitor failure.
  • Resolved
    Aug 3, 2023, 11:08 PM UTC
    Issue resolved on monitor recovery.

July 9, 2023

Outage

Site Unreachable / Website

  • Opened
    Jul 9, 2023, 12:20 AM UTC
    Issue opened on monitor failure.
  • Resolved
    Jul 9, 2023, 12:21 AM UTC
    Issue resolved on monitor recovery.

July 1, 2023

Outage

Site Unreachable / Website

  • Opened
    Jul 1, 2023, 4:04 PM UTC
    Issue opened on monitor failure.
  • Resolved
    Jul 1, 2023, 4:18 PM UTC
    Issue resolved on monitor recovery.

May 17, 2023

Outage

Site Unreachable / Website

  • Opened
    May 17, 2023, 5:49 PM UTC
    Issue opened on monitor failure.
  • Resolved
    May 17, 2023, 5:49 PM UTC
    Issue resolved on monitor recovery.

May 13, 2023

Maintenance

Scheduled Maintenance / Forum

  • Opened
    May 4, 2023, 10:00 AM UTC
    We are performing an important to the forum. Minimal downtime to be expected. This will not affect any other areas.
  • Resolved
    May 4, 2023, 11:30 AM UTC

Minor Outage

Some Users Experiencing Connection Issues / Instructions Online

  • Investigating
    Apr 20, 2023, 2:28 PM UTC
    Reports from certain users experiencing connection issues with their published projects.
  • Identified
    Apr 20, 2023, 2:35 PM UTC
    Our upstream provider has identified the issue and is continuing to work towards a solution. No customer action is required at this time.
  • Monitoring
    Apr 20, 2023, 2:55 PM UTC
    A fix has been determined and a solution implemented. No customer action is required at this time.
  • Resolved
    Apr 20, 2023, 3:10 PM UTC
    Upstream provider has resolved issues on their end, and instructions.online is fully operational. No customer action is required.

Maintenance

Scheduled Maintenance / Designer

  • Opened
    Feb 4, 2023, 10:00 AM UTC
    We are performing an important update. No downtime is expected.
  • Resolved
    Feb 4, 2023, 1:00 PM UTC